IBIS Group USA

Customer Services

One Partner for the Entire Building Automation Lifecycle

From project concept to long-term building performance, IBIS is your single point of contact for the services surrounding the Bisly platform.

IBIS

Your single point of contact

Your IBIS Service Relationship

You Work With IBIS. We Coordinate Everything Else.

IBIS takes responsibility for coordinating the complete customer experience—from design and platform support to manufacturer communication, logistics, warranty management, local service, optimization, financing, and training.

What We Do for You

Seven Services, One Accountable Team

Detailed building plans used during project design

Project Design & Execution

IBIS turns project requirements into a complete, buildable building automation solution and stays involved through execution to protect the design intent.

  • Project scoping and requirements definition.
  • Advisory support for relevant incentive programs, financing approaches, and specialist resources.
  • Solution architecture and system design using standard Bisly components.
  • Recommendations balancing functionality, constructability, performance, and project cost.
  • Specification support and coordination with MEP consultants and design stakeholders.
  • Standard Bisly configuration and programming as part of the solution design.
  • Project guidance and coordination throughout execution, including third-party installation.
Software code representing custom building-system development

Custom Development

When a project needs capabilities beyond standard Bisly configuration, IBIS defines the requirements and manages the custom development process for you.

  • Translation of customer requirements into a clear technical scope.
  • Integration of third-party systems or components beyond standard platform functionality.
  • Custom user-interface work for integrated components and functions in Bisly Hub.
  • Advanced control logic, sequences, and special behaviors not available out of the box.
  • Customer-side coordination, communication, testing, and delivery management.
Connected cloud platform serving a smart commercial building

Platform Services

IBIS keeps your building connected, current, monitored, and supported throughout the software license period.

  • Bisly software licensing and secure cloud access.
  • Remote monitoring and alerting where supported by the deployed configuration.
  • Software updates and platform maintenance as required.
  • Remote troubleshooting and software support.
Performance charts, calculator, and magnifying glass used for an audit

Optimization & Audit

IBIS reviews your deployed system to identify opportunities for better energy performance, operations, comfort, and long-term cost efficiency.

  • Annual reviews or continuous optimization engagements tailored to your needs.
  • Review of system operation, schedules, setpoints, sequences, and automation performance.
  • Identification of major energy-consuming patterns, equipment, and operating conditions.
  • Opportunities to improve comfort, efficiency, and equipment utilization.
  • Prioritized recommendations for changes or further investigation.
Building automation hardware installed above a finished ceiling

Hardware Services

IBIS manages hardware care from preventive maintenance and qualified local field service through diagnosis, warranty, and replacement.

  • Preventive hardware maintenance where appropriate.
  • On-site inspection and repair through qualified local partners selected and coordinated by IBIS.
  • Diagnosis and escalation of hardware-related issues.
  • Warranty claim management under the Bisly manufacturer warranty.
  • RMA coordination, logistics, and replacement management.
IBIS specialist training a property team on a building dashboard

Customer Training

IBIS helps owners, operators, and property teams use the system confidently after handover.

  • Role-based training for owners, property managers, facilities teams, and other users.
  • Hands-on guidance for navigation, monitoring, schedules, setpoints, alerts, and administration.
  • Operational handover support for a clean transition from project delivery to building operations.
  • Additional and refresher training as customer teams change over time.
Business partners beginning a financing discussion

Financing & Leasing Services

IBIS helps explore commercial structures that reduce upfront friction and align the automation investment with the project’s economics.

  • Project-specific structures based on ownership model, project stage, and customer priorities.
  • Project financing structured around procurement, installation, and payment timing.
  • Leasing or recurring-payment approaches where appropriate.
  • Potential service-based models bundling hardware and software into a recurring payment.
  • Coordination with third-party financing providers when external financing is the best fit.

One Point of Contact

IBIS Manages the Full Service Chain

Bisly manufactures the technology. IBIS manages everything required to turn that technology into a supported customer solution in the United States. When specialist or on-site expertise is needed, we bring in and coordinate the right resource on your behalf.

01

Manufacturer coordination

We manage technical questions, escalations, custom-development requests, and ongoing communication with Bisly.

02

Hardware and logistics

We coordinate project hardware, configuration requirements, delivery logistics, replacements, and related commercial details.

03

Local field service

For inspections, repairs, replacements, and preventive service, we identify and coordinate the right qualified local partner.

04

Warranty management

We handle warranty claims, RMA coordination, replacement management, and manufacturer escalation from start to resolution.

You contact IBIS. We organize the people, information, and next steps needed to move the issue or project forward.

Start a Conversation

Build the Right Service Plan for Your Project

Tell us where your project stands today. We will define the combination of services needed to take it from concept through operation.

Talk With IBIS