Privacy Policy

1. Information We Collect

We may collect:

• Contact and business information: Name, company, job title, business email address, phone number, and other professional details.
• Project and partnership inquiries: Information submitted through website forms, emails, or other direct communications.
• Marketing information: Newsletter subscriptions, communication preferences, and available email engagement information.
• Website usage information: Pages visited, device and browser information, approximate location, and website interactions.

We may also obtain business contact information from publicly available sources, professional directories, referrals, and business information providers.

2. How We Use Information

We use personal information to:

• Respond to inquiries and provide information about our products and services.
• Evaluate, plan, and coordinate building automation projects.
• Manage relationships with customers, prospective customers, suppliers, and delivery partners.
• Send relevant business communications, product updates, and marketing emails.
• Improve our website and understand visitor activity.
• Maintain security and comply with applicable legal obligations.

3. Email Marketing and CRM

We use phpList to manage and send mass marketing emails, including newsletters and business outreach campaigns.

Recipients can unsubscribe at any time through the unsubscribe link included in our marketing emails or by contacting info@ibisgroupusa.com.

We use Odoo for customer relationship and contact management, not for mass marketing email distribution. Unsubscribe and suppression information may also be maintained in Odoo to help ensure that marketing preferences are respected.

We may contact business professionals using relevant professional contact information, subject to applicable U.S. marketing laws.

4. Cookies and Analytics

Our website uses Google Analytics to understand website traffic, visitor behavior, and site performance.

Google Analytics may use cookies and similar technologies to collect information about website interactions and devices.

Visitors can manage or block cookies through their browser settings and use Google's available analytics opt-out tools.

We do not currently use advertising retargeting technologies or behavioral advertising pixels.

5. Information Sharing

We do not sell personal information.

We may share relevant information with:

• Bisly OÜ (Estonia): Our technology manufacturer and business partner, to evaluate inquiries, coordinate projects, and provide technical or commercial support.
• Qualified U.S. delivery partners: Electrical contractors, system integrators, engineers, and other project partners when needed for project evaluation or delivery.
• Service providers: Companies supporting our website hosting, analytics, CRM, email systems, and business operations, including Namecheap, Google, and Odoo.
• Public authorities: When required by applicable law or legal process.

Information shared with Bisly may be processed in Estonia. We limit sharing to information reasonably relevant to the intended business purpose.

6. Data Storage, Security, and Retention

Our website is hosted through Namecheap on shared hosting infrastructure in the United States. Business information may also be stored or processed through our CRM, email marketing systems, and service providers.

We take reasonable measures to protect personal information from unauthorized access, misuse, or disclosure.

We retain information for as long as reasonably necessary for legitimate business purposes, ongoing relationships, legal obligations, and appropriate business records.

We do not maintain a fixed retention period for all categories of information. Information that is no longer required may be deleted or anonymized.

7. Privacy Rights and Deletion Requests

You may contact us to request access to, correction of, or deletion of personal information we maintain about you.

Requests are reviewed and processed manually, including updates or deletion in Odoo and phpList where applicable.

Certain information may be retained when reasonably necessary for legal obligations, business records, or maintaining an unsubscribe/suppression list to prevent unwanted future marketing communications.

We will respond to privacy requests in accordance with applicable law.

Privacy contact: info@ibisgroupusa.com

8. Third-Party Websites

Our website may link to third-party websites and services. Their privacy practices are governed by their own policies.

9. Children's Privacy

Our website and services are intended for business and professional audiences and are not directed toward children under 16. We do not knowingly collect personal information from children.

10. Policy Updates

We may update this policy to reflect changes in our business, technology, or legal obligations. The latest version will be published here with its effective date.

11. Contact

International Building Intelligence Solutions LLC Doing business as IBIS Group USA New Jersey Limited Liability Company NJ Entity ID: 0451494249

Website: www.ibisgroupusa.com Email: info@ibisgroupusa.com